PAYMENT PROCESS

Which payment methods are accepted?
We accept Visa, Mastercard, Apple Pay, Google Pay, and Discover for your convenience.

Is my payment information secure?
Absolutely. Our website uses SSL encryption to ensure your payment details are safe.

What should I do if my payment is declined?
First, verify that your card details are correct and you have sufficient funds. If you need further assistance, please contact us at support@beautylights.co

Do you accept international credit cards?
Yes, we accept international credit cards for purchases made on our website.

Are there any additional fees for using certain payment methods?
No, there are no additional payment fees.

RETURNS AND REFUNDS

Is there a money-back guarantee on purchases?
Yes, we offer a 90-day guarantee from the day you receive your order. If you’re not completely satisfied, you’re welcome to return any product for a full refund within this period. Please note, shipping fees are not refundable.

How can I return an item?
To initiate a return, please contact us at support@beautylights.co with your order number and the reason for the return. We are here to help and will provide all necessary information to facilitate a smooth return process.

Are return shipping costs covered?
Customers are responsible for all return shipping charges and any other associated fees. However, if the return is due to an error on our part, we will cover the return shipping costs.

What should I do if my item is defective or incorrect?
If your item arrives defective, incorrect, damaged, or missing, please notify us within 7 days of delivery via support@beautylights.co. Include your order number, photographs of the issue, and any pertinent details to assist us in processing your claim swiftly.

What is the timeline for returns and receiving refunds?

Refunds are typically processed within 5-7 business days after we receive and inspect the returned items. Refunds will be issued to the original payment method used during purchase.

Can I return a product I received as a gift?
Yes, gift returns are treated with the same policy as any other purchase. If you have a gift receipt, we can process a return for store credit.

SHIPPING INFORMATION

Do you offer international shipping?
Yes, we proudly ship to over 180 countries worldwide.

How can I track my order?
You will receive a tracking number via email once your order has been dispatched. You can track your order here.

What does an “Unfulfilled” order status mean?
An "Unfulfilled" status indicates that we have received your order. It remains unprocessed until shipping arrangements are finalized. You will receive a tracking number by email once your order status updates to “Fulfilled.”

Need to modify or cancel your order?
If you need to make any changes or cancel your order, please contact us without delay. Please note, modifications or cancellations are only possible within 12 hours from the time of order placement or before the order has been forwarded to our shipping agency.

Is it possible to ship to multiple addresses?
Yes, we offer the ability to ship items in a single order to multiple addresses. Please contact customer service to set up this arrangement during your order.

CUSTOMER SUPPORT

How can I contact customer support?
You can reach us via email at support@beautylights.com. We are here to help with any questions or concerns.

How can I unsubscribe from emails?
You can unsubscribe by clicking the "Unsubscribe" link at the bottom of any of our emails.